First Financial Credit Union
  • 28-Nov-2018 to 27-Jan-2019 (PST)
  • Call Center
  • West Covina, CA, USA
  • $15-$19 plus bonus
  • Hourly
  • Full Time

-Medical, Dental and Vision -Vacation time for Union employees (accruing from day one) available after 1 year of service -401(k) with 4% Safe Harbor Employer Contributions -Gain Sharing (Profit Sharing) -Additional Incentives and Recognition based on performance


If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial.

When you join First Financial Credit Union as a Member Contact Representative in our West Covina Call Center department, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry.

On a daily bases you will- Answer incoming telephone calls and assist members with any of the following: -Resolving problems -Cross-selling credit union products -Rate quotations/negotiations -Researching account information -Ordering checks, statements and check copies And more...

Our Culture

At the very heart of who we are is doing what is in the best interest of our members, employees, and the California educational community. By listening to, and knowing the needs of our membership, we have become their trusted advisor. We focus on our members' end-to-end experience (journey) and employees are empowered to help members make their financial dreams a reality.  To that end, we focus on hiring for talent and the right fit for our culture.

We are in business to serve the educational community, and our internal members our talented staff with the same respect and extraordinary service expectations.

At the credit union, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision, our passion for the educational community, and for delivering exceptional service with the right attitude.

We believe in a good work/life balance and retaining our employees. We hire motivated people who we train to expertly perform and excel in their position--all in an environment where you can flourish and advance.

Perks

We offer the following exceptional benefits:

-Medical, Dental and Vision

-Vacation time for Union employees (accruing from day one) available after 1 year of service

-Additional Vacation Service award for every 5 years of service (up to 4 weeks)

-401(k) with 4% Safe Harbor Employer Contributions

-Gain Sharing (Profit Sharing)

-Additional Incentives and Recognition based on performance

-Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)

-Frequent employee appreciation and recognition events

-Opportunity to win trips with all-expenses paid

Community Minded, Just Like You

Our dedication to the educational community sets us apart from the big banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) enthusiastically spend hours volunteering at local schools each year. In addition, we zealously give back in many other ways, including:

  • Donations to local schools from both members and staff
  • Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
  • Community involvement local charities

History

We value and take tremendous pride in serving the financial needs of the California educational community. We were founded by educators for educators 85 years ago. It's a role we take seriously and a mission to which we are just as committed to today as we were in 1933.

We continue to uphold a focus on educators, maintaining a charter and mission statement that emphasize our dedication. We have held steadfast to our commitment and have not changed our focus nor abandoned our relationship with the educational community over the years for the general public (as many credit unions have done to their core membership). In fact, our Board of Directors consists of current and retired educators, ensuring that the educational community will remain our focus on an ongoing basis.

For 85 years, we have been providing better value to members, consistently demonstrating our commitment with our time- and money-saving products and services designed specifically for the needs of the California educational community.

We have 11 branches in Southern California, serving Los Angeles County, Orange County, San Diego County, the Inland Empire, the San Gabriel and San Fernando Valleys.

Career Opportunities

We are looking for talented people who share our vision, our passion for the educational community, for delivering exceptional service and for doing what is in the best interest of our members.

First Financial Credit Union
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