First Financial Credit Union
  • 27-Feb-2023 to 29-Mar-2023 (PST)
  • New HQ Facility
  • Pasadena, CA, USA
  • 17.73-26.60 Operations Experience Representative Level I: $17.00 - $19.49, Level II: $17.49 - $ 24.46, Level III: $17.73 - $26.60
  • Hourly
  • Full Time

-Medical, Dental and Vision -Vacation time for Union employees (accruing from day one) available after 6 months of service -Additional Vacation Service award for every 5 years of service (up to 4 weeks) -401(k) with 5% Safe Harbor Employer Contributions -Gain Sharing (Profit Sharing)

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial. When you join First Financial Credit Union as an Operations Experience (Support) Representative in our new Operations Center opening in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As a Operations Experience Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Front-line (Branch) Staff and Members/Customers. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry. This role is responsible for providing quality service and support to our Front-Line Staff and Members and other support areas of the credit union.

On a daily bases you will answer incoming telephone calls from staff and members performing essential duties related to processes including:

Essential Duies& Responsibilities

  • Prepare and process member payroll
  • Respond to member telephone calls and resolve routine issues
  • Process loan payments and deposits to member accounts
  • Respond to member correspondence received via mail or fax
  • Process and respond to issues related to state escheated funds, and tax withholding
  • Process various legal functions i.e. levies, subpoena, judgments, garnishments
  • Process various account administration functions i.e. decedent, trust accounts, dormant accounts, new suffix, account closures, name changes, address change, Certificate of Deposit maintenance, payroll set-up and allocations
  • Daily balancing functions i.e. balance corporate cashiers checks, teller drawers and all other negotiable items
  • Process check orders for checking and loan accounts
  • Process verification of deposits or account status requests
  • Provide support for incoming calls received from branches and MCC
  • Establish new Traditional, Educational, and Roth IRA accounts
  • Perform monetary transactions, account maintenance, and adjustments for IRA's
  • Review various IRA reports i.e. 1099R, 1099Q, and 5498
  • Post credits and debits for ACH exceptions
  • Reconcile and balance ACH files for settlement
  • Process ACH reclamations, disputes, and indemnity requests
  • Perform routine research duties i.e. ACH/Payroll/Share Draft Posting; problem resolution
  • Review reporting for fraud prevention i.e. Fraud Finder, OFAC, PPS, ChexSystems and e-Funds
  • Assist user with the navigation of online banking, bill pay and e-statement services
  • Work with CU 3rd party vendors reach problem resolution
  • Analyze and troubleshoot bill payment and online banking issues
  • Receive and respond to incoming e-mail correspondence
  • Perform all functions related directly to online services i.e. online banking, e-statement
  • Perform essential duties required to complete critical projects
  • Sort and distribute interoffice mail and fax requests
  • Reports all violations of internal loan policies and Government Regulations to management
  • Perform all other duties as assigned by management

Qualifications & Experience:

  • Member focused, proactive, goal oriented, team player
  • Strong communication skills such as written, verbal, and active listening
  • Well organized, able to multi-task, build relationships, attention to detail, and adaptable
  • Strong problem analysis and problem-solving skills
  • Set priorities and manage time effectively
  • Experience working with Symitar core system preferred

Minimum Requirements:

  • High School Diploma or equivalent
  • One or more-year financial institution experience, preferably in a branch support
  • Ability to work without close supervision
  • Ability to work weekends


We offer the following exceptional benefits:

-Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program

-Company-sponsored Life insurance, Short and Long term disability

-Voluntary Benefits with Colonial Life and Guardian

-Vacation time for Union employees

-Additional Vacation Service award for every 5 years of service

-401(k) with 5% Safe Harbor Employer Contributions

-Incentives and Recognition based on performance

-Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)

-Employee appreciation and recognition events

-Opportunity to win trips

-Opportunities for gain sharing

Employer of Choice

Our dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and a matching 401(k) to comprehensive medical benefits.

Community Minded, Like You

Involvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission.


Nearly 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed to today as were in 1933!

For more information about the company, please visit

First Financial Credit Union
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