First Financial Credit Union
  • 14-Jan-2022 to 15-Mar-2022 (PST)
  • New HQ Facility
  • Pasadena, CA, USA
  • $17 .00 - $22.17
  • Hourly
  • Full Time

-Medical, Dental and Vision -Vacation time for Union employees (accruing from day one) available after 6 months of service -Additional Vacation Service award for every 5 years of service (up to 4 weeks) -401(k) with 5% Safe Harbor Employer Contributions -Gain Sharing (Profit Sharing)

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial.

When you join First Financial Credit Union as a Member Support Representative in our new Operations Center opening in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As a Member Support Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Front-line (Branch) Staff and Members/Customers. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry. The Operations Support Generalist is responsible for providing quality service and support to our Front-Line Staff and Members and other support areas of the credit union.

On a daily bases you will answer incoming telephone calls from staff and members performing essential duties related to processes including:

  • Prepare and process member payroll
  • Respond to member telephone calls and resolve routine issues
  • Process loan payments and deposits to member accounts
  • Respond to member correspondence received via mail or fax
  • Process and respond to issues related to state escheated funds, and tax withholding
  • Process various legal functions i.e. levies, subpoena, judgments, garnishments
  • Process various account administration functions i.e. decedent, trust accounts, dormant accounts, new suffix, account closures, name changes, address change, Certificate of Deposit maintenance, payroll set-up and allocations
  • Daily balancing functions i.e. balance corporate cashiers checks, teller drawers and all other negotiable items
  • Process check orders for checking and loan accounts
  • Process verification of deposits or account status requests
  • Provide support for incoming calls received from branches and MCC
  • Perform document scanning functions
  • Establish new Traditional, Educational, and Roth IRA accounts
  • Perform monetary transactions, account maintenance, and adjustments for IRA's
  • Review various IRA reports i.e. 1099R, 1099Q, and 5498
  • Post credits and debits for ACH exceptions
  • Reconcile and balance ACH files for settlement
  • Process ACH reclamations, disputes, and indemnity requests
  • Perform routine research duties i.e. ACH/Payroll/Share Draft Posting; problem resolution
  • Review reporting for fraud prevention i.e. Fraud Finder, OFAC, PPS, ChexSystems and e-Funds
  • Assist user with the navigation of online banking, bill pay and e-statement services
  • Work with CU 3rd party vendors reach problem resolution
  • Analyze and troubleshoot bill payment and online banking issues
  • Receive and respond to incoming e-mail correspondence
  • Perform all functions related directly to online services i.e. online banking, e-statement
  • Perform essential duties required to complete critical projects
  • Sort and distribute interoffice mail and fax requests
  • Reports all violations of internal loan policies and Government Regulations to management
  • Performs all duties in compliance with laws, regulations, Credit Union policies and procedures.
  • Must comply with all BSA and OFAC regulations.
  • Perform all other duties as assigned by management

Our Culture

At the very heart of who we are is doing what is in the best interest of our members, employees, and the California educational community. By listening to, and knowing the needs of our membership, we have become their trusted advisor. We focus on our members' end-to-end experience (journey) and employees are empowered to help members make their financial dreams a reality. To that end, we focus on hiring for talent and the right fit for our culture.

We are in business to serve the educational community, and our internal members our talented staff with the same respect and extraordinary service expectations.

At the credit union, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision, our passion for the educational community, and for delivering exceptional service with the right attitude.

We believe in a good work/life balance and retaining our employees. We hire motivated people who we train to expertly perform and excel in their position--all in an environment where you can flourish and advance.


We offer the following exceptional benefits:

-Medical, Dental and Vision

-Vacation time for Union employees (accruing from day one) available after 1 year of service

-Additional Vacation Service award for every 5 years of service (up to 4 weeks)

-401(k) with 5% Safe Harbor Employer Contributions

-Gain Sharing (Profit Sharing)

-Additional Incentives and Recognition based on performance

-Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)

-Frequent employee appreciation and recognition events

-Opportunity to win trips with all-expenses paid

Community Minded, Just Like You

Our dedication to the educational community sets us apart from the big banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) enthusiastically spend hours volunteering at local schools each year. In addition, we zealously give back in many other ways, including:

  • Donations to local schools from both members and staff
  • Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
  • Community involvement local charities


We value and take tremendous pride in serving the financial needs of the California educational community. We were founded by educators for educators over 85 years ago. It's a role we take seriously and a mission to which we are just as committed to today as we were in 1933.

We continue to uphold a focus on educators, maintaining a charter and mission statement that emphasize our dedication. We have held steadfast to our commitment and have not changed our focus nor abandoned our relationship with the educational community over the years for the general public (as many credit unions have done to their core membership). In fact, our Board of Directors consists of current and retired educators, ensuring that the educational community will remain our focus on an ongoing basis.

For over 85 years, we have been providing better value to members, consistently demonstrating our commitment with our time- and money-saving products and services designed specifically for the needs of the California educational community.

We have 10 full-service branches in Southern California, serving Los Angeles County, Orange County, San Diego County, the Inland Empire, the San Gabriel and San Fernando Valleys.

Career Opportunities

We are looking for talented people who share our vision, our passion for the educational community, for delivering exceptional service and for doing what is in the best interest of our members.

First Financial Credit Union
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